{"id":4940,"date":"2025-02-19T22:32:15","date_gmt":"2025-02-19T20:32:15","guid":{"rendered":"https:\/\/secretkey.gr\/?p=4940"},"modified":"2025-02-20T10:11:23","modified_gmt":"2025-02-20T08:11:23","slug":"service-design-certification-training","status":"publish","type":"post","link":"https:\/\/secretkey.gr\/en\/service-design-certification-training\/","title":{"rendered":"Service Design Certification Training"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_custom_heading text=&#8221;\u0392\u03b9\u03c9\u03bc\u03b1\u03c4\u03b9\u03ba\u03cc \u03c0\u03c1\u03cc\u03b3\u03c1\u03b1\u03bc\u03bc\u03b1 \u03b3\u03bd\u03ce\u03c3\u03b7\u03c2 \u03ba\u03b1\u03b9 \u03b5\u03c6\u03b1\u03c1\u03bc\u03bf\u03b3\u03ae\u03c2 \u03c4\u03bf\u03c5 Service Design Toolbox&#8221; font_container=&#8221;tag:h2|font_size:24px|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<em>3 &amp; 4 \u0391\u03c0\u03c1\u03b9\u03bb\u03af\u03bf\u03c5<\/em><em> 2025 <\/em><em>, \u0391\u03b8\u03ae\u03bd\u03b1\u00a0 (09:30 \u2013 17:00) <\/em><\/p>\n<p><strong>Life Gallery Athens<\/strong><\/p>\n<p>\u0395\u03ba\u03c0\u03b1\u03b9\u03b4\u03b5\u03c5\u03c4\u03b5\u03af\u03c4\u03b5 \u03b2\u03ae\u03bc\u03b1 &#8211; \u03b2\u03ae\u03bc\u03b1 \u03c3\u03c4\u03b7\u03bd \u03c0\u03c1\u03b1\u03ba\u03c4\u03b9\u03ba\u03ae \u03c7\u03c1\u03ae\u03c3\u03b7 (learning by doing) \u03c4\u03c9\u03bd \u03c3\u03b7\u03bc\u03b1\u03bd\u03c4\u03b9\u03ba\u03cc\u03c4\u03b5\u03c1\u03c9\u03bd \u03b5\u03c1\u03b3\u03b1\u03bb\u03b5\u03af\u03c9\u03bd, \u03c4\u03c9\u03bd \u03bc\u03b5\u03b8\u03cc\u03b4\u03c9\u03bd &amp; \u03c4\u03c9\u03bd \u03b2\u03b1\u03c3\u03b9\u03ba\u03ce\u03bd\u00a0 \u03b1\u03c1\u03c7\u03ce\u03bd \u03c4\u03bf\u03c5 \u00a0Service Design Thinking \u03c0\u03c1\u03bf\u03ba\u03b5\u03b9\u03bc\u03ad\u03bd\u03bf\u03c5 <b>\u03bd\u03b1 \u03c3\u03c7\u03b5\u03b4\u03b9\u03ac\u03c3\u03b5\u03c4\u03b5 \u03ae \u03bd\u03b1 \u03b2\u03b5\u03bb\u03c4\u03b9\u03ce\u03c3\u03b5\u03c4\u03b5 \u03c4\u03b7\u03bd \u03b5\u03bc\u03c0\u03b5\u03b9\u03c1\u03af\u03b1<\/b> <b>\u00a0\u03c4\u03c9\u03bd \u03c0\u03b5\u03bb\u03b1\u03c4\u03ce\u03bd \u03c3\u03b1\u03c2 <\/b>\u03ba\u03b1\u03b9 \u03bd\u03b1 \u03b1\u03bd\u03b1\u03c0\u03c4\u03cd\u03be\u03b5\u03c4\u03b5 \u03bd\u03ad\u03b5\u03c2 \u03c5\u03c0\u03b7\u03c1\u03b5\u03c3\u03af\u03b5\u03c2 \u03c3\u03c4\u03bf\u03bd \u03bf\u03c1\u03b3\u03b1\u03bd\u03b9\u03c3\u03bc\u03cc \u03c3\u03b1\u03c2.[\/vc_column_text][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column][vc_custom_heading text=&#8221;\u03a3\u03c4\u03cc\u03c7\u03bf\u03b9 \u03b5\u03ba\u03c0\u03b1\u03af\u03b4\u03b5\u03c5\u03c3\u03b7\u03c2 &amp; \u039f\u03c6\u03ad\u03bb\u03b7 \u03a3\u03c5\u03bc\u03bc\u03b5\u03c4\u03bf\u03c7\u03ae\u03c2&#8221; font_container=&#8221;tag:h4|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<ul>\n<li>\u0394\u03b7\u03bc\u03b9\u03bf\u03c5\u03c1\u03b3\u03ae\u03c3\u03c4\u03b5 \u03bc\u03b9\u03b1 \u03bf\u03bc\u03ac\u03b4\u03b1 \u03b1\u03c0\u03cc \u03ba\u03b1\u03c4\u03b1\u03c1\u03c4\u03b9\u03c3\u03bc\u03ad\u03bd\u03bf\u03c5\u03c2 Service Designers \u03ae CX Ambassadors \u03c3\u03c4\u03bf\u03bd \u03bf\u03c1\u03b3\u03b1\u03bd\u03b9\u03c3\u03bc\u03cc \u03c3\u03b1\u03c2 , \u03bf\u03b9 \u03bf\u03c0\u03bf\u03af\u03bf\u03b9 \u03b8\u03b1\u00a0 \u03c3\u03c7\u03b5\u03b4\u03b9\u03ac\u03b6\u03bf\u03c5\u03bd \u03b4\u03c5\u03bd\u03b1\u03bc\u03b9\u03ba\u03ac \u03c4\u03b7\u03bd \u03c0\u03c1\u03bf\u03c3\u03c6\u03b5\u03c1\u03cc\u03bc\u03b5\u03bd\u03b7 \u03b5\u03bc\u03c0\u03b5\u03b9\u03c1\u03af\u03b1 \u03c3\u03c4\u03bf\u03c5\u03c2 \u03c0\u03b5\u03bb\u03ac\u03c4\u03b5\u03c2 \u03c3\u03b1\u03c2 .<\/li>\n<li>\u0391\u03c0\u03bf\u03ba\u03c4\u03ae\u03c3\u03c4\u03b5 \u03c4\u03bf\u03bd \u03b5\u03c3\u03c9\u03c4\u03b5\u03c1\u03b9\u03ba\u03cc \u03bc\u03b7\u03c7\u03b1\u03bd\u03b9\u03c3\u03bc\u03cc \u03c3\u03c7\u03b5\u03b4\u03b9\u03b1\u03c3\u03bc\u03bf\u03cd \u03c4\u03b7\u03c2 \u03b5\u03bc\u03c0\u03b5\u03b9\u03c1\u03af\u03b1\u03c2 \u03c0\u03b5\u03bb\u03ac\u03c4\u03b7 (Customer Experience Design ) \u03ba\u03b1\u03b9 \u03b4\u03c5\u03bd\u03b1\u03bc\u03b9\u03ba\u03ac \u03b5\u03c1\u03b3\u03b1\u03bb\u03b5\u03af\u03b1 \u03b2\u03b5\u03bb\u03c4\u03af\u03c9\u03c3\u03b7\u03c2 \u03c4\u03b7\u03c2 \u03b5\u03bc\u03c0\u03b5\u03b9\u03c1\u03af\u03b1\u03c2 , \u03c3\u03cd\u03bc\u03c6\u03c9\u03bd\u03b1 \u03bc\u03b5 \u03c4\u03b9\u03c2 \u03bc\u03b5\u03c4\u03b1\u03b2\u03b1\u03bb\u03bb\u03cc\u03bc\u03b5\u03bd\u03b5\u03c2 \u03b1\u03bd\u03ac\u03b3\u03ba\u03b5\u03c2 \u03c4\u03c9\u03bd \u03ba\u03b1\u03c4\u03b1\u03bd\u03b1\u03bb\u03c9\u03c4\u03ce\u03bd \/ \u03c0\u03b5\u03bb\u03b1\u03c4\u03ce\u03bd \/ \u03c7\u03c1\u03b7\u03c3\u03c4\u03ce\u03bd.<\/li>\n<li>\u039c\u03ac\u03b8\u03b5\u03c4\u03b5 \u03bd\u03b1 \u03c7\u03c1\u03b7\u03c3\u03b9\u03bc\u03bf\u03c0\u03bf\u03b9\u03b5\u03af\u03c4\u03b5 Design Thinking tools &amp; Frameworks \u03b3\u03b9\u03b1 \u03bd\u03b1 \u03bb\u03cd\u03bd\u03b5\u03c4\u03b5 \u03c0\u03c1\u03bf\u03b2\u03bb\u03ae\u03bc\u03b1\u03c4\u03b1, \u03bd\u03b1 \u03ba\u03b1\u03b9\u03bd\u03bf\u03c4\u03bf\u03bc\u03b5\u03af\u03c4\u03b5 \u03ba\u03b1\u03b9 \u03bd\u03b1 \u03b2\u03b5\u03bb\u03c4\u03b9\u03ce\u03bd\u03b5\u03c4\u03b5 \u03c3\u03c5\u03c3\u03c4\u03b7\u03bc\u03b1\u03c4\u03b9\u03ba\u03ac \u03c4\u03b9\u03c2 \u03b5\u03bc\u03c0\u03b5\u03b9\u03c1\u03af\u03b5\u03c2 \u03b3\u03b9\u03b1 \u03c4\u03bf\u03c5\u03c2 \u03c0\u03b5\u03bb\u03ac\u03c4\u03b5\u03c2 \u03c3\u03b1\u03c2<\/li>\n<li>\u039c\u03ac\u03b8\u03b5\u03c4\u03b5 \u03bd\u03b1 \u03c3\u03c5\u03b3\u03ba\u03b5\u03bd\u03c4\u03c1\u03ce\u03bd\u03b5\u03c4\u03b5 \u03c3\u03c4\u03bf\u03b9\u03c7\u03b5\u03af\u03b1 \u03b3\u03b9\u03b1 \u03c4\u03b7 \u03c3\u03c5\u03bc\u03c0\u03b5\u03c1\u03b9\u03c6\u03bf\u03c1\u03ac &amp; \u03c4\u03b1 \u03c3\u03c5\u03bd\u03b1\u03b9\u03c3\u03b8\u03ae\u03bc\u03b1\u03c4\u03b1 \u03c4\u03c9\u03bd \u03c0\u03b5\u03bb\u03b1\u03c4\u03ce\u03bd \u03c3\u03b1\u03c2 \u03c3\u03b5 \u03ba\u03ac\u03b8\u03b5 \u03c3\u03b7\u03bc\u03b5\u03af\u03bf \u03b5\u03c0\u03b1\u03c6\u03ae\u03c2 (\u03ac\u03bc\u03b5\u03c3\u03b7\u03c2 \u03ae \u03ad\u03bc\u03bc\u03b5\u03c3\u03b7\u03c2 ) \u03bc\u03b5 \u03c4\u03b7\u03bd \u03b5\u03c4\u03b1\u03b9\u03c1\u03af\u03b1<\/li>\n<li>\u0395\u03bd\u03b5\u03c1\u03b3\u03bf\u03c0\u03bf\u03b9\u03ae\u03c3\u03c4\u03b5 \u03b4\u03b5\u03be\u03b9\u03cc\u03c4\u03b7\u03c4\u03b5\u03c2 \u03ba\u03b1\u03b9\u03bd\u03bf\u03c4\u03bf\u03bc\u03af\u03b1\u03c2 \u03ba\u03b1\u03b9 \u03b4\u03b7\u03bc\u03b9\u03bf\u03c5\u03c1\u03b3\u03b9\u03ba\u03ae\u03c2 \u03b5\u03c0\u03af\u03bb\u03c5\u03c3\u03b7\u03c2 \u03c0\u03c1\u03bf\u03b2\u03bb\u03b7\u03bc\u03ac\u03c4\u03c9\u03bd \u03bc\u03ad\u03c3\u03b1 \u03b1\u03c0\u03cc \u03c4\u03b7\u03bd \u03b1\u03be\u03b9\u03bf\u03c0\u03bf\u03af\u03b7\u03c3\u03b7 \u03c4\u03b7\u03c2 \u03b4\u03b9\u03b1\u03c6\u03bf\u03c1\u03b5\u03c4\u03b9\u03ba\u03cc\u03c4\u03b7\u03c4\u03b1\u03c2 \u03ba\u03b1\u03b9 \u03c4\u03b7\u03bd \u03b5\u03bd\u03af\u03c3\u03c7\u03c5\u03c3\u03b7 \u03c4\u03b7\u03c2 \u03b5\u03bd\u03c3\u03c5\u03bd\u03b1\u03af\u03c3\u03b8\u03b7\u03c3\u03b7\u03c2 \u03c4\u03c9\u03bd \u03c3\u03c5\u03bd\u03b5\u03c1\u03b3\u03b1\u03c4\u03ce\u03bd \u03c3\u03b1\u03c2<\/li>\n<li>\u0391\u03bd\u03b1\u03c0\u03c4\u03cd\u03be\u03c4\u03b5 \u03b4\u03b5\u03be\u03b9\u03cc\u03c4\u03b7\u03c4\u03b5\u03c2 \u03ba\u03c1\u03b9\u03c4\u03b9\u03ba\u03ae\u03c2, \u03b4\u03b7\u03bc\u03b9\u03bf\u03c5\u03c1\u03b3\u03b9\u03ba\u03ae\u03c2, \u03b1\u03bd\u03b1\u03bb\u03c5\u03c4\u03b9\u03ba\u03ae\u03c2 &amp; \u03c3\u03c5\u03bd\u03b8\u03b5\u03c4\u03b9\u03ba\u03ae\u03c2 \u03c3\u03ba\u03ad\u03c8\u03b7\u03c2<\/li>\n<li>\u0395\u03c6\u03b1\u03c1\u03bc\u03cc\u03c3\u03c4\u03b5 \u03c3\u03c4\u03bf\u03bd \u03bf\u03c1\u03b3\u03b1\u03bd\u03b9\u03c3\u03bc\u03cc \u03c3\u03b1\u03c2 \u03b1\u03c0\u03cc \u03c4\u03b7\u03bd \u03b1\u03bc\u03ad\u03c3\u03c9\u03c2 \u03b5\u03c0\u03cc\u03bc\u03b5\u03bd\u03b7 \u03b7\u03bc\u03ad\u03c1\u03b1 \u03c4\u03b7\u03c2 \u03b5\u03ba\u03c0\u03b1\u03af\u03b4\u03b5\u03c5\u03c3\u03b7\u03c2 \u03cc\u03bb\u03b5\u03c2 \u03c4\u03b9\u03c2 \u03c4\u03b5\u03c7\u03bd\u03b9\u03ba\u03ad\u03c2 Service Design \u03c0\u03bf\u03c5 \u03bc\u03ac\u03b8\u03b1\u03c4\u03b5<\/li>\n<li>\u0393\u03bd\u03c9\u03c1\u03af\u03c3\u03c4\u03b5 \u03b5\u03c0\u03b9\u03c4\u03c5\u03c7\u03b7\u03bc\u03ad\u03bd\u03b5\u03c2, \u03b4\u03b9\u03b5\u03b8\u03bd\u03b5\u03af\u03c2 \u03c0\u03c1\u03b1\u03ba\u03c4\u03b9\u03ba\u03ad\u03c2 \u03bf\u03c1\u03b3\u03b1\u03bd\u03b9\u03c3\u03bc\u03ce\u03bd \u03c0\u03bf\u03c5 \u03b5\u03bd\u03b5\u03c1\u03b3\u03bf\u03c0\u03bf\u03af\u03b7\u03c3\u03b1\u03bd \u03c4\u03bf\u03bd Service Design \u03bc\u03b7\u03c7\u03b1\u03bd\u03b9\u03c3\u03bc\u03cc \u03b3\u03b9\u03b1 \u03bd\u03b1 \u03b4\u03b9\u03b1\u03c6\u03bf\u03c1\u03bf\u03c0\u03bf\u03b9\u03b7\u03b8\u03bf\u03cd\u03bd \u03bc\u03b5 \u03b5\u03c0\u03b9\u03c4\u03c5\u03c7\u03af\u03b1 \u03ba\u03b1\u03b9 \u03b4\u03b9\u03ac\u03c1\u03ba\u03b5\u03b9\u03b1 \u03c3\u03c4\u03bf Customer Experience<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column][vc_custom_heading text=&#8221;\u03a3\u03b5 \u03c0\u03bf\u03b9\u03bf\u03c5\u03c2 \u03b1\u03c0\u03b5\u03c5\u03b8\u03cd\u03bd\u03b5\u03c4\u03b1\u03b9&#8221; font_container=&#8221;tag:h4|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221;][vc_column_text css=&#8221;&#8221;]\u03a3\u03b5 \u03b5\u03c0\u03b9\u03c7\u03b5\u03b9\u03c1\u03b7\u03bc\u03b1\u03c4\u03af\u03b5\u03c2 \u03ba\u03b1\u03b9 \u03c3\u03b5\u00a0 \u03c3\u03c4\u03b5\u03bb\u03ad\u03c7\u03b7 \u03c0\u03bf\u03c5 \u03b4\u03b9\u03b1\u03bc\u03bf\u03c1\u03c6\u03ce\u03bd\u03bf\u03c5\u03bd, \u03c0\u03b1\u03c1\u03b1\u03ba\u03bf\u03bb\u03bf\u03c5\u03b8\u03bf\u03cd\u03bd, \u03b5\u03c0\u03b7\u03c1\u03b5\u03ac\u03b6\u03bf\u03c5\u03bd \u03c4\u03b7\u03bd \u03c0\u03c1\u03bf\u03c3\u03c6\u03b5\u03c1\u03cc\u03bc\u03b5\u03bd\u03b7 \u03b5\u03bc\u03c0\u03b5\u03b9\u03c1\u03af\u03b1 (CX) \u03c4\u03c9\u03bd \u03c0\u03b5\u03bb\u03b1\u03c4\u03ce\u03bd \u03c3\u03b5 \u03ba\u03ac\u03b8\u03b5 \u03ba\u03b1\u03bd\u03ac\u03bb\u03b9 \u03b4\u03b9\u03b5\u03c0\u03b1\u03c6\u03ae\u03c2 \u03c4\u03bf\u03c5 \u03bf\u03c1\u03b3\u03b1\u03bd\u03b9\u03c3\u03bc\u03bf\u03cd \u03bc\u03b1\u03b6\u03af \u03c4\u03bf\u03c5\u03c2\u00a0\u00a0 \u03bc\u03ad\u03c3\u03b1 \u03b1\u03c0\u0384\u03cc\u03bb\u03b1\u00a0 \u03c4\u03b1 \u03c4\u03bc\u03ae\u03bc\u03b1\u03c4\u03b1 \u03c4\u03b7\u03c2 \u03b5\u03c4\u03b1\u03b9\u03c1\u03af\u03b1\u03c2 , \u03b1\u03bd\u03b5\u03be\u03b1\u03c1\u03c4\u03ae\u03c4\u03c9\u03c2 \u03b5\u03c0\u03b9\u03c0\u03ad\u03b4\u03bf\u03c5 \u03b9\u03b5\u03c1\u03b1\u03c1\u03c7\u03af\u03b1\u03c2<\/p>\n<p>\u0395\u03bd\u03b4\u03b5\u03b9\u03ba\u03c4\u03b9\u03ba\u03ac\u00a0 \u03c3\u03b5 \u03c3\u03c4\u03b5\u03bb\u03ad\u03c7\u03b7\u00a0 \u03b1\u03c0\u03cc \u03c4\u03b9\u03c2 \u0394\/\u03bd\u03c3\u03b5\u03b9\u03c2 :<\/p>\n<ul>\n<li>Customer Experience<\/li>\n<li>Marketing<\/li>\n<li>Customer Service<\/li>\n<li>Sales<\/li>\n<li>Consumer Insights<\/li>\n<li>Innovation<\/li>\n<li>Human Resources<\/li>\n<li>People Development<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column][vc_custom_heading text=&#8221;\u0394\u039f\u039c\u0397 \u03a4\u039f\u03a5 \u03a0\u0395\u03a1\u0399\u0395\u03a7\u039f\u039c\u0395\u039d\u039f\u03a5 \u03a4\u039f\u03a5 \u03a0\u03a1\u039f\u0393\u03a1\u0391\u039c\u039c\u0391\u03a4\u039f\u03a3&#8221; font_container=&#8221;tag:h4|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_custom_heading text=&#8221;1\u03b7 \u03b7\u03bc\u03ad\u03c1\u03b1 \/\u03a0\u03ad\u03bc\u03c0\u03c4\u03b7 3 \u0391\u03c0\u03c1\u03b9\u03bb\u03af\u03bf\u03c5 2025 , (09:30 \u2013 17:00)&#8221; font_container=&#8221;tag:h4|text_align:left|color:%23ffffff&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1740037290741{padding-top: 10px !important;padding-right: 5px !important;padding-bottom: 10px !important;padding-left: 5px !important;background-color: #18ba60 !important;}&#8221;][vc_column_text css=&#8221;&#8221;]<b>\u0395\u03b9\u03c3\u03b1\u03b3\u03c9\u03b3\u03ae \u03c3\u03c4\u03bf <\/b><b>Service Design<\/b><b>:<\/b> \u03a4\u03b9 \u03b5\u03af\u03bd\u03b1\u03b9 , \u03c0\u03bf\u03b9\u03b1 \u03b5\u03af\u03bd\u03b1\u03b9 \u03b7 \u03bc\u03b5\u03b8\u03bf\u03b4\u03bf\u03bb\u03bf\u03b3\u03af\u03b1 \u03c4\u03bf\u03c5\u00a0 &amp; \u03bf\u03b9 \u03b2\u03b1\u03c3\u03b9\u03ba\u03ad\u03c2 \u03b1\u03c1\u03c7\u03ad\u03c2 \u03bb\u03b5\u03b9\u03c4\u03bf\u03c5\u03c1\u03b3\u03af\u03b1\u03c2 \u03c4\u03bf\u03c5 \u03bc\u03ad\u03c3\u03b1 \u03c3\u03b5 \u03ad\u03bd\u03b1\u03bd \u03bf\u03c1\u03b3\u03b1\u03bd\u03b9\u03c3\u03bc\u03cc<\/p>\n<p><b>\u03a0\u03bf\u03b9\u03bf\u03b9 <\/b><b>stakeholders <\/b>(\u03b5\u03c3\u03c9\u03c4\u03b5\u03c1\u03b9\u03ba\u03bf\u03af &amp; \u03b5\u03be\u03c9\u03c4\u03b5\u03c1\u03b9\u03ba\u03bf\u03af) \u03c3\u03c5\u03bc\u03bc\u03b5\u03c4\u03ad\u03c7\u03bf\u03c5\u03bd \u03c3\u03b5 \u03ad\u03bd\u03b1\u00a0 Service Design project \u03b5\u03bd\u03c4\u03cc\u03c2 \u03c4\u03b7\u03c2 \u03b5\u03c4\u03b1\u03b9\u03c1\u03af\u03b1\u03c2;<\/p>\n<p><b>\u03a0\u03c1\u03bf\u03c3\u03b4\u03b9\u03bf\u03c1\u03b9\u03c3\u03bc\u03cc\u03c2 \u03ba\u03b1\u03b9 \u03b4\u03b9\u03b1\u03c4\u03cd\u03c0\u03c9\u03c3\u03b7 \u03c4\u03bf\u03c5 \u03c0\u03c1\u03bf\u03b2\u03bb\u03ae\u03bc\u03b1\u03c4\u03bf\u03c2 <\/b><b>\u03ae \u03c4\u03b7\u03c2 \u03c0\u03c1\u03cc\u03ba\u03bb\u03b7\u03c3\u03b7\u03c2 <\/b>\u03c0\u03bf\u03c5 \u03b5\u03c0\u03b9\u03ba\u03b5\u03bd\u03c4\u03c1\u03c9\u03bd\u03cc\u03bc\u03b1\u03c3\u03c4\u03b5<br \/>\n(service design problem\/ challenge definition)<\/p>\n<p><b>Stakeholder Mapping<\/b><b> &amp; <\/b><b>Context Mapping<\/b><b>: <\/b>\u03a7\u03b1\u03c1\u03c4\u03bf\u03b3\u03c1\u03ac\u03c6\u03b7\u03c3\u03b7 \u03c4\u03bf\u03c5 \u03bf\u03b9\u03ba\u03bf\u03c3\u03c5\u03c3\u03c4\u03ae\u03bc\u03b1\u03c4\u03bf\u03c2 \u03cc\u03c0\u03bf\u03c5 \u03ac\u03bd\u03b8\u03c1\u03c9\u03c0\u03bf\u03b9, \u03bf\u03bc\u03ac\u03b4\u03b5\u03c2 \u03ba\u03b1\u03b9 \u03bf\u03c1\u03b3\u03b1\u03bd\u03b9\u03c3\u03bc\u03bf\u03af \u03b1\u03bd\u03c4\u03b1\u03bb\u03bb\u03ac\u03c3\u03c3\u03bf\u03c5\u03bd \u00ab\u03b1\u03be\u03af\u03b1\u00bb<\/p>\n<p><b>\u0388\u03c1\u03b5\u03c5\u03bd\u03b1 \u03c0\u03b5\u03bb\u03ac\u03c4\u03b7<\/b><b>\/<\/b><b>\u03c7\u03c1\u03ae\u03c3\u03c4\u03b7: <\/b>\u039c\u03b7\u03c7\u03b1\u03bd\u03b9\u03c3\u03bc\u03bf\u03af &amp; \u03b5\u03c1\u03b3\u03b1\u03bb\u03b5\u03af\u03b1 \u03c0\u03bf\u03b9\u03bf\u03c4\u03b9\u03ba\u03ae\u03c2 \u03ad\u03c1\u03b5\u03c5\u03bd\u03b1\u03c2 \u03b3\u03b9\u03b1 \u03bd\u03b1 \u03bc\u03ac\u03b8\u03bf\u03c5\u03bc\u03b5\u00a0 \u03c3\u03c5\u03bc\u03c0\u03b5\u03c1\u03b9\u03c6\u03bf\u03c1\u03ad\u03c2, \u03c3\u03c5\u03bd\u03b1\u03b9\u03c3\u03b8\u03ae\u03bc\u03b1\u03c4\u03b1 &amp;\u00a0 \u03ba\u03af\u03bd\u03b7\u03c4\u03c1\u03b1 \u03c0\u03af\u03c3\u03c9 \u03b1\u03c0\u03cc \u03c4\u03b9\u03c2 \u03b4\u03c1\u03ac\u03c3\u03b5\u03b9\u03c2 \u03c4\u03c9\u03bd\u00a0 \u03c0\u03b5\u03bb\u03b1\u03c4\u03ce\u03bd\/ \u03c7\u03c1\u03b7\u03c3\u03c4\u03ce\u03bd<\/p>\n<p><b>HIT THE STREET <\/b><b>\u00a0<\/b><b>tools : <\/b>\u03a0\u03b1\u03c1\u03b1\u03c4\u03b7\u03c1\u03bf\u03cd\u03bc\u03b5- \u0395\u03be\u03b5\u03c1\u03b5\u03c5\u03bd\u03bf\u03cd\u03bc\u03b5 \u2013 \u03a1\u03c9\u03c4\u03ac\u03bc\u03b5 \u2013 \u0391\u03bd\u03b1\u03ba\u03b1\u03bb\u03cd\u03c0\u03c4\u03bf\u03c5\u03bc\u03b5\u00a0 (\u03c0.\u03c7. User Research<\/p>\n<p>Live Interviews, cultural probes, in-field observations, shadowing, a day in the life of the customer, service safari, on-line ethnography )<\/p>\n<p><b>\u0391\u03bd\u03ac\u03bb\u03c5\u03c3\u03b7 \u03c3\u03c4\u03bf\u03b9\u03c7\u03b5\u03af\u03c9\u03bd \u03ad\u03c1\u03b5\u03c5\u03bd\u03b1\u03c2 <\/b><b>\u00a0&amp; <\/b><b>\u03bf\u03bc\u03b1\u03b4\u03bf\u03c0\u03bf\u03af\u03b7\u03c3\u03b7 \u03b5\u03c5\u03c1\u03b7\u03bc\u03ac\u03c4\u03c9\u03bd <\/b><b>: <\/b>Evidence Walls &amp; Empathic User Maps<\/p>\n<p><b>Personas Mapping<\/b><b>: <\/b>\u0394\u03b7\u03bc\u03b9\u03bf\u03c5\u03c1\u03b3\u03af\u03b1 \u00a0\u03c0\u03bb\u03b1\u03c3\u03bc\u03b1\u03c4\u03b9\u03ba\u03ce\u03bd\u00a0 \u03c0\u03c1\u03bf\u03c6\u03af\u03bb \u03c0\u03b5\u03bb\u03ac\u03c4\u03b7 \u03c3\u03b5 \u03c7\u03ac\u03c1\u03c4\u03b5\u03c2[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=&#8221;60px&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_custom_heading text=&#8221;2\u03b7 \u03b7\u03bc\u03ad\u03c1\u03b1 \/\u03a0\u03b1\u03c1\u03b1\u03c3\u03ba\u03b5\u03c5\u03ae 4 \u0391\u03c0\u03c1\u03b9\u03bb\u03af\u03bf\u03c5 2025 , (09:30 \u2013 17:00)&#8221; font_container=&#8221;tag:h4|text_align:left|color:%23ffffff&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1740037369809{padding-top: 10px !important;padding-right: 5px !important;padding-bottom: 10px !important;padding-left: 5px !important;background-color: #18ba60 !important;}&#8221;][vc_column_text css=&#8221;&#8221;]<b>Customer Journey Mapping <\/b><b>: <\/b>\u03a7\u03b1\u03c1\u03c4\u03bf\u03b3\u03c1\u03ac\u03c6\u03b7\u03c3\u03b7 \u03c4\u03bf\u03c5 \u03c4\u03b1\u03be\u03b9\u03b4\u03b9\u03bf\u03cd \u03c4\u03bf\u03c5 \u03c0\u03b5\u03bb\u03ac\u03c4\u03b7 , \u03b5\u03bd\u03c4\u03bf\u03c0\u03b9\u03c3\u03bc\u03cc\u03c2 \u03c4\u03c9\u03bd touchpoints \u03ba\u03b1\u03b9 \u03c4\u03c9\u03bd \u201cmoments of truth\u201d<\/p>\n<p><b>Emotional Journey Mapping<\/b><b>: <\/b>\u03a7\u03b1\u03c1\u03c4\u03bf\u03b3\u03c1\u03ac\u03c6\u03b7\u03c3\u03b7 \u03c4\u03c9\u03bd \u03c3\u03c5\u03bd\u03b1\u03b9\u03c3\u03b8\u03b7\u03bc\u03ac\u03c4\u03c9\u03bd \u03c4\u03bf\u03c5 \u03c0\u03b5\u03bb\u03ac\u03c4\u03b7 \u03ba\u03b1\u03c4\u03ac \u03bc\u03ae\u03ba\u03bf\u03c2 \u03c4\u03bf\u03c5 customer journey . \u03a0\u03c1\u03bf\u03c3\u03b4\u03b9\u03bf\u03c1\u03b9\u03c3\u03bc\u03cc\u03c2 \u03c4\u03c9\u03bd \u03c3\u03c5\u03bd\u03b1\u03b9\u03c3\u03b8\u03b7\u03bc\u03b1\u03c4\u03b9\u03ba\u03ce\u03bd \u03b6\u03c9\u03bd\u03ce\u03bd \u03ba\u03b1\u03b9 \u03c4\u03b7\u03c2 \u03ad\u03bd\u03c4\u03b1\u03c3\u03ae\u03c2 \u03c4\u03bf\u03c5\u03c2 \u2013 \u03c4\u03b1 \u03b4\u03c1\u03b1\u03bc\u03b1\u03c4\u03b9\u03ba\u03ac \u03c4\u03cc\u03be\u03b1 \u03c4\u03b7\u03c2 \u03b5\u03bc\u03c0\u03b5\u03b9\u03c1\u03af\u03b1\u03c2 \u03c0\u03b5\u03bb\u03b1\u03c4\u03ce\u03bd<\/p>\n<p><b>Opportunity Areas<\/b><b>: <\/b>\u03a0\u03c1\u03bf\u03c3\u03b4\u03b9\u03bf\u03c1\u03af\u03b6\u03bf\u03c5\u03bc\u03b5 \u03b5\u03c5\u03ba\u03b1\u03b9\u03c1\u03af\u03b5\u03c2 \u03b2\u03b5\u03bb\u03c4\u03af\u03c9\u03c3\u03b7\u03c2 \u03ae \u03b1\u03bb\u03bb\u03b1\u03b3\u03ae\u03c2 \u03b1\u03be\u03b9\u03bf\u03c0\u03bf\u03b9\u03ce\u03bd\u03c4\u03b1\u03c2 \u03c4\u03b1 customer insights<\/p>\n<p><b>Ideation Session<\/b><b>:\u00a0 <\/b>\u0395\u03c1\u03b3\u03b1\u03c3\u03c4\u03ae\u03c1\u03b9\u03b1 \u03c0\u03b1\u03c1\u03b1\u03b3\u03c9\u03b3\u03ae\u03c2 \u03b9\u03b4\u03b5\u03ce\u03bd\u00a0 \u03b3\u03b9\u03b1 \u03c4\u03b7 \u03b2\u03b5\u03bb\u03c4\u03af\u03c9\u03c3\u03b7 \u03c4\u03b7\u03c2 \u03b5\u03bc\u03c0\u03b5\u03b9\u03c1\u03af\u03b1\u03c2 \u03c4\u03c9\u03bd \u03c0\u03b5\u03bb\u03b1\u03c4\u03ce\u03bd<\/p>\n<p>E\u03bd\u03b1\u03bb\u03bb\u03b1\u03ba\u03c4\u03b9\u03ba\u03ad\u03c2, \u03b4\u03b9\u03b1\u03b4\u03c1\u03b1\u03c3\u03c4\u03b9\u03ba\u03ad\u03c2\u00a0 \u03c4\u03b5\u03c7\u03bd\u03b9\u03ba\u03ad\u03c2 \u03bc\u03b5 \u03c3\u03c4\u03cc\u03c7\u03bf \u03c4\u03b7\u03bd \u03c0\u03b1\u03c1\u03b1\u03b3\u03c9\u03b3\u03ae \u03c0\u03c1\u03bf\u03c4\u03ac\u03c3\u03b5\u03c9\u03bd \u03b3\u03b9\u03b1\u00a0 \u03b2\u03b5\u03bb\u03c4\u03b9\u03ce\u03c3\u03b5\u03b9\u03c2 \u03c3\u03c4\u03bf Customer Journey.<\/p>\n<p><b>Service Scenarios<\/b><b>: <\/b>\u0391\u03bd\u03ac\u03c0\u03c4\u03c5\u03be\u03b7 \u03b4\u03b9\u03b1\u03b4\u03bf\u03c7\u03b9\u03ba\u03ce\u03bd \u03b2\u03b7\u03bc\u03ac\u03c4\u03c9\u03bd \u03c3\u03b5 \u03c3\u03c7\u03ad\u03c3\u03b7 \u03bc\u03b5 \u03c4\u03b9\u03c2 \u03c0\u03c1\u03bf\u03c4\u03b5\u03b9\u03bd\u03cc\u03bc\u03b5\u03bd\u03b5\u03c2 \u03b9\u03b4\u03ad\u03b5\u03c2 \u03b2\u03b5\u03bb\u03c4\u03af\u03c9\u03c3\u03b7\u03c2 \u03c4\u03b7\u03c2 \u03b5\u03bc\u03c0\u03b5\u03b9\u03c1\u03af\u03b1\u03c2<\/p>\n<p><b>Prototyping<\/b><b>: <\/b><b>\u00a0<\/b>\u039f\u03bc\u03b1\u03b4\u03b9\u03ba\u03ae \u03b1\u03c0\u03bf\u03c4\u03cd\u03c0\u03c9\u03c3\u03b7 \u03ba\u03b1\u03b9 \u03b5\u03c0\u03af\u03b4\u03b5\u03b9\u03be\u03b7 \u03c4\u03c9\u03bd \u03bd\u03ad\u03c9\u03bd \u03c0\u03c1\u03bf\u03c4\u03b5\u03b9\u03bd\u03cc\u03bc\u03b5\u03bd\u03c9\u03bd \u03b9\u03b4\u03b5\u03ce\u03bd \u03b3\u03b9\u03b1 \u03b4\u03bf\u03ba\u03b9\u03bc\u03b1\u03c3\u03c4\u03b9\u03ba\u03ae \u03c7\u03c1\u03ae\u03c3\u03b7 .<\/p>\n<p><b>\u039a\u03b5\u03c1\u03b4\u03af\u03b6\u03bf\u03bd\u03c4\u03b1\u03c2 \u03c4\u03bf <\/b><b>Buy In <\/b>\u03b1\u03c0\u03cc \u03c4\u03b7 \u0394\u03b9\u03bf\u03af\u03ba\u03b7\u03c3\u03b7 \u03c4\u03b7\u03c2 \u03b5\u03c4\u03b1\u03b9\u03c1\u03af\u03b1\u03c2 :\u00a0 \u03a0\u03ce\u03c2 \u03c0\u03b1\u03c1\u03bf\u03c5\u03c3\u03b9\u03ac\u03b6\u03bf\u03c5\u03bc\u03b5 \u03c3\u03c4\u03b7 \u0394\u03b9\u03bf\u03af\u03ba\u03b7\u03c3\u03b7 \u03c4\u03b7\u03bd \u03b1\u03be\u03af\u03b1, \u03c4\u03bf look &amp; feel &amp; \u03c4\u03b7 \u03bb\u03b5\u03b9\u03c4\u03bf\u03c5\u03c1\u03b3\u03b9\u03ba\u03cc\u03c4\u03b7\u03c4\u03b1 \u03c4\u03c9\u03bd \u03bd\u03ad\u03c9\u03bd \u03b9\u03b4\u03b5\u03ce\u03bd.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=&#8221;60px&#8221;][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1667770299943{border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;border-left-color: #e5e5e5 !important;border-left-style: solid !important;border-right-color: #e5e5e5 !important;border-right-style: solid !important;border-top-color: #e5e5e5 !important;border-top-style: solid !important;border-bottom-color: #e5e5e5 !important;border-bottom-style: solid !important;}&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-4960\" src=\"https:\/\/secretkey.gr\/wp-content\/uploads\/2025\/02\/elena.png\" alt=\"\" width=\"230\" height=\"250\" \/><\/p>\n<p>\u0397 \u0388\u03bb\u03b5\u03bd\u03b1 \u039c\u03b7\u03c4\u03c3\u03b9\u03bc\u03c0\u03cc\u03bd\u03b1 \u03b5\u03af\u03bd\u03b1\u03b9 Managing Director \u03c4\u03b7\u03c2\u00a0 \u03a3\u03c5\u03bc\u03b2\u03bf\u03c5\u03bb\u03b5\u03c5\u03c4\u03b9\u03ba\u03ae\u03c2 \u03b5\u03c4\u03b1\u03b9\u03c1\u03af\u03b1\u03c2 SECRET KEY \u03b1\u03c0\u03cc \u03c4\u03bf\u03bd \u0399\u03b1\u03bd\u03bf\u03c5\u03ac\u03c1\u03b9\u03bf \u03c4\u03bf\u03c5 2011.\u00a0 \u03a3\u03c5\u03bd\u03b5\u03c1\u03b3\u03ac\u03b6\u03b5\u03c4\u03b1\u03b9\u00a0 \u03c3\u03c5\u03bc\u03b2\u03bf\u03c5\u03bb\u03b5\u03c5\u03c4\u03b9\u03ba\u03ac \u03ba\u03b1\u03b9 \u03b5\u03ba\u03c0\u03b1\u03b9\u03b4\u03b5\u03c5\u03c4\u03b9\u03ba\u03ac\u00a0 \u03b3\u03b9\u03b1 \u03c0\u03b5\u03c1\u03b9\u03c3\u03c3\u03cc\u03c4\u03b5\u03c1\u03b1 \u03b1\u03c0\u03cc 25 \u03c7\u03c1\u03cc\u03bd\u03b9\u03b1\u00a0 \u03bc\u03b5\u00a0 \u03c0\u03bf\u03bb\u03c5\u03b5\u03b8\u03bd\u03b9\u03ba\u03ad\u03c2 \u03ba\u03b1\u03b9 \u0395\u03bb\u03bb\u03b7\u03bd\u03b9\u03ba\u03ad\u03c2 \u03b5\u03c4\u03b1\u03b9\u03c1\u03af\u03b5\u03c2\u00a0 \u03b2\u03bf\u03b7\u03b8\u03ce\u03bd\u03c4\u03b1\u03c2 \u03c4\u03b9\u03c2 \u03bd\u03b1 \u03b1\u03bd\u03b1\u03c0\u03c4\u03cd\u03be\u03bf\u03c5\u03bd \u03b7\u03b3\u03b5\u03c3\u03af\u03b1 \u03c3\u03c4\u03b9\u03c2\u00a0 \u03c0\u03c9\u03bb\u03ae\u03c3\u03b5\u03b9\u03c2 \u03c4\u03bf\u03c5\u03c2\u00a0 \u03ba\u03b1\u03b9 \u03bd\u03b1 \u03b4\u03b7\u03bc\u03b9\u03bf\u03c5\u03c1\u03b3\u03ae\u03c3\u03bf\u03c5\u03bd\u00a0 \u03b4\u03c5\u03bd\u03b1\u03c4\u03ae \u03ba\u03bf\u03c5\u03bb\u03c4\u03bf\u03cd\u03c1\u03b1 \u03c0\u03b5\u03bb\u03b1\u03c4\u03bf\u03ba\u03b5\u03bd\u03c4\u03c1\u03b9\u03c3\u03bc\u03bf\u03cd, \u03b5\u03bd\u03b9\u03c3\u03c7\u03cd\u03bf\u03bd\u03c4\u03b1\u03c2\u00a0 \u03bc\u03b5 \u03ba\u03b1\u03b9\u03bd\u03bf\u03c4\u03cc\u03bc\u03bf \u03c3\u03c7\u03b5\u03b4\u03b9\u03b1\u03c3\u03bc\u03cc \u03c4\u03b7\u03bd \u03b5\u03bc\u03c0\u03b5\u03b9\u03c1\u03af\u03b1 \u03c4\u03c9\u03bd \u03c0\u03b5\u03bb\u03b1\u03c4\u03ce\u03bd.<\/p>\n<p>\u039c\u03ad\u03c3\u03b1 \u03b1\u03c0\u03cc \u03b4\u03c1\u03ac\u03c3\u03b5\u03b9\u03c2 \u03b1\u03bd\u03ac\u03c0\u03c4\u03c5\u03be\u03b7\u03c2 \u03c4\u03bf\u03c5 \u03b1\u03bd\u03b8\u03c1\u03ce\u03c0\u03b9\u03bd\u03bf\u03c5 \u03b4\u03c5\u03bd\u03b1\u03bc\u03b9\u03ba\u03bf\u03cd \u03ad\u03c7\u03b5\u03b9 \u03b5\u03ba\u03c0\u03b1\u03b9\u03b4\u03b5\u03cd\u03c3\u03b5\u03b9 &amp; \u03ba\u03b1\u03b8\u03bf\u03b4\u03b7\u03b3\u03ae\u03c3\u03b5\u03b9 \u03c0\u03b5\u03c1\u03b9\u03c3\u03c3\u03cc\u03c4\u03b5\u03c1\u03b1 \u03b1\u03c0\u03cc 17.000 \u03c3\u03c4\u03b5\u03bb\u03ad\u03c7\u03b7 &amp; \u03ad\u03c7\u03b5\u03b9 \u03c3\u03c7\u03b5\u03b4\u03b9\u03ac\u03c3\u03b5\u03b9 \u03b2\u03c1\u03b1\u03b2\u03b5\u03c5\u03bc\u03ad\u03bd\u03b1 Sales &amp; Services Corporate Academies , \u03cc\u03c0\u03c9\u03c2 \u03b5\u03c0\u03af\u03c3\u03b7\u03c2 Sales &amp; Service Competency Frameworks.<\/p>\n<p>\u0397 \u0388\u03bb\u03b5\u03bd\u03b1 \u03b5\u03af\u03bd\u03b1\u03b9 \u03c0\u03b9\u03c3\u03c4\u03bf\u03c0\u03bf\u03b9\u03b7\u03bc\u03ad\u03bd\u03b7 Design Thinking Facilitator \u00a0&amp; Service Designer \u03b1\u03c0\u03cc \u03c4\u03b7 DESIGN THINKERS AC\u0391DEMY (the Netherlands) &amp; \u03ba\u03b1\u03b9 \u03c0\u03b9\u03c3\u03c4\u03bf\u03c0\u03bf\u03b9\u03b7\u03bc\u03ad\u03bd\u03b7 \u03b5\u03b9\u03c3\u03b7\u03b3\u03ae\u03c4\u03c1\u03b9\u03b1\u00a0 \u03c3\u03c4\u03bf\u03bd \u00ab\u03a3\u03c4\u03c1\u03b1\u03c4\u03b7\u03b3\u03b9\u03ba\u03cc \u03a3\u03c7\u03b5\u03b4\u03b9\u03b1\u03c3\u03bc\u03cc \u03c4\u03b7\u03c2 \u0395\u03bc\u03c0\u03b5\u03b9\u03c1\u03af\u03b1\u03c2 \u03c4\u03bf\u03c5 \u03c0\u03b5\u03bb\u03ac\u03c4\u03b7\u00bb (Strategic Innovation on Customer Experience Design) \u03b1\u03c0\u03cc \u03c4\u03bf International Customer Service Association(ICSA-USA). \u03a0\u03b1\u03c1\u03ac\u03bb\u03bb\u03b7\u03bb\u03b1 \u03b5\u03af\u03bd\u03b1\u03b9 \u03c0\u03b9\u03c3\u03c4\u03bf\u03c0\u03bf\u03b9\u03b7\u03bc\u03ad\u03bd\u03b7 Master Facilitator \u03c3\u03c4\u03b9\u03c2 \u03b5\u03bd\u03cc\u03c4\u03b7\u03c4\u03b5\u03c2 Customer Emotions Management for Contact Centers, Retail &amp; Omni-Channel \u03b1\u03c0\u03cc \u03c4\u03bf\u03bd CXFO.org\u00a0 \u03ba\u03b1\u03b9\u00a0 \u03c0\u03b9\u03c3\u03c4\u03bf\u03c0\u03bf\u03b9\u03b7\u03bc\u03ad\u03bd\u03b7 \u03b1\u03bd\u03c4\u03b9\u03c0\u03c1\u03cc\u03c3\u03c9\u03c0\u03bf\u03c2 \u03c3\u03b5 \u0395\u03bb\u03bb\u03ac\u03b4\u03b1, \u039a\u03cd\u03c0\u03c1\u03bf, \u03a4\u03bf\u03c5\u03c1\u03ba\u03af\u03b1 &amp; \u0392\u03b1\u03bb\u03ba\u03ac\u03bd\u03b9\u03b1\u00a0 \u03c4\u03bf\u03c5 \u03b2\u03c1\u03b1\u03b2\u03b5\u03c5\u03bc\u03ad\u03bd\u03bf\u03c5 \u03b5\u03ba\u03c0\u03b1\u03b9\u03b4\u03b5\u03c5\u03c4\u03b9\u03ba\u03bf\u03cd \u03c5\u03bb\u03b9\u03ba\u03bf\u03cd\u00a0 \u03c4\u03b7\u03c2\u00a0 \u03c0\u03bf\u03bb\u03c5\u03b5\u03b8\u03bd\u03b9\u03ba\u03ae\u03c2 \u03a3\u03c5\u03bc\u03b2\u03bf\u03c5\u03bb\u03b5\u03c5\u03c4\u03b9\u03ba\u03ae\u03c2\u00a0 \u03b5\u03c4\u03b1\u03b9\u03c1\u03af\u03b1\u03c2 Porter Henry&amp; Co(USA) , \u03b7 \u03bf\u03c0\u03bf\u03af\u03b1 \u03ad\u03c7\u03b5\u03b9 \u03b5\u03be\u03b5\u03b9\u03b4\u03af\u03ba\u03b5\u03c5\u03c3\u03b7 \u03c3\u03b5 Sales Leadership, Consultative Selling,\u00a0 Field Coaching &amp; Managing\u00a0 Sales Performance \u03c0\u03c1\u03bf\u03b3\u03c1\u03ac\u03bc\u03bc\u03b1\u03c4\u03b1.<\/p>\n<p>\u0395\u03af\u03bd\u03b1\u03b9 Professional Certified Coach (PCC) \u03b1\u03c0\u03cc \u03c4\u03bf\u03bd International Coaching Federation (ICF) ,Certified Holistic Life, Career &amp; Executive Coach\u2122\u00a0 \u03b1\u03c0\u03cc \u03c4\u03bf Goal Imagery Institute, International School of Coaching Mastery\u2122(New York) \u03b2\u03bf\u03b7\u03b8\u03ce\u03bd\u03c4\u03b1\u03c2 \u03c4\u03b1 \u03c3\u03c4\u03b5\u03bb\u03ad\u03c7\u03b7 \u03bd\u03b1 \u03b1\u03bd\u03b1\u03ba\u03b1\u03bb\u03cd\u03c8\u03bf\u03c5\u03bd \u03c4\u03bf \u03b4\u03c5\u03bd\u03b1\u03bc\u03b9\u03ba\u03cc \u03c4\u03bf\u03c5\u03c2 , \u03bd\u03b1 \u03bf\u03c1\u03b1\u03bc\u03b1\u03c4\u03b9\u03c3\u03c4\u03bf\u03cd\u03bd \u03ba\u03b1\u03b9 \u03bd\u03b1 \u03b5\u03c0\u03b9\u03c4\u03cd\u03c7\u03bf\u03c5\u03bd \u03c3\u03c4\u03cc\u03c7\u03bf\u03c5\u03c2 \u03b6\u03c9\u03ae\u03c2 &amp; \u03ba\u03b1\u03c1\u03b9\u03ad\u03c1\u03b1\u03c2.<\/p>\n<p>\u0397 \u0388\u03bb\u03b5\u03bd\u03b1 \u03b5\u03af\u03bd\u03b1\u03b9 Founder \u03c4\u03bf\u03c5 Athens Customer Experience Academy\u00a0 &amp; \u03b4\u03b9\u03bf\u03c1\u03b3\u03b1\u03bd\u03ce\u03c4\u03c1\u03b9\u03b1 \u03c4\u03bf\u03c5 Athens Customer Experience Festival (ACEF) \u03b1\u03c0\u03cc \u03c4\u03bf 2014<\/p>\n<p>\u0388\u03c7\u03b5\u03b9 \u03c3\u03c5\u03bc\u03b2\u03bf\u03c5\u03bb\u03b5\u03c5\u03c4\u03b9\u03ba\u03ae \u03b5\u03be\u03b5\u03b9\u03b4\u03af\u03ba\u03b5\u03c5\u03c3\u03b7\u00a0 \u03c3\u03c4\u03bf CX &amp; \u03b5\u03c0\u03b9\u03c4\u03c5\u03c7\u03b7\u03bc\u03ad\u03bd\u03b5\u03c2 \u03c3\u03c5\u03bd\u03b5\u03c1\u03b3\u03b1\u03c3\u03af\u03b5\u03c2 \u03b4\u03b9\u03b1\u03c1\u03ba\u03b5\u03af\u03b1\u03c2\u00a0 \u03bc\u03b5 \u03c0\u03b5\u03bb\u03ac\u03c4\u03b5\u03c2 \u03b1\u03c0\u03cc \u03c4\u03bf\u03bd\u00a0 \u03c7\u03ce\u03c1\u03bf \u03c4\u03c9\u03bd \u03b4\u03b9\u03ba\u03c4\u03cd\u03c9\u03bd \u03bb\u03b9\u03b1\u03bd\u03b9\u03ba\u03ae\u03c2, \u03c4\u03c9\u03bd\u00a0 \u03c5\u03c0\u03b7\u03c1\u03b5\u03c3\u03b9\u03ce\u03bd, \u03c4\u03bf\u03c5 \u03b1\u03c5\u03c4\u03bf\u03ba\u03b9\u03bd\u03ae\u03c4\u03bf\u03c5, \u03c4\u03c9\u03bd B2B \u03c5\u03c0\u03b7\u03c1\u03b5\u03c3\u03b9\u03ce\u03bd \u03ba\u03b1\u03b9\u00a0 \u03c4\u03c9\u03bd \u03ba\u03b1\u03c4\u03b1\u03bd\u03b1\u03bb\u03c9\u03c4\u03b9\u03ba\u03ce\u03bd \u03c0\u03c1\u03bf\u03ca\u03cc\u03bd\u03c4\u03c9\u03bd .<\/p>\n<p>H \u0388\u03bb\u03b5\u03bd\u03b1 \u039c\u03b7\u03c4\u03c3\u03b9\u03bc\u03c0\u03cc\u03bd\u03b1 \u03b5\u03af\u03bd\u03b1\u03b9 \u03ba\u03ac\u03c4\u03bf\u03c7\u03bf\u03c2 \u039c\u03b5\u03c4\u03b1\u03c0\u03c4\u03c5\u03c7\u03b9\u03b1\u03ba\u03ce\u03bd \u03c4\u03af\u03c4\u03bb\u03c9\u03bd \u03c3\u03c4\u03b7 \u0394\u03b9\u03b5\u03b8\u03bd\u03ae \u0394\u03b9\u03bf\u03af\u03ba\u03b7\u03c3\u03b7 \u0391\u03bd\u03b8\u03c1\u03c9\u03c0\u03af\u03bd\u03c9\u03bd \u03a0\u03cc\u03c1\u03c9\u03bd (Msc in International Human Resources Management)\u00a0 \u03b1\u03c0\u03cc \u03c4\u03bf Cranfield School of Management (SOM -UK) \u03ba\u03b1\u03b9 \u03c3\u03c4\u03b7 \u0394\u03b9\u03bf\u03af\u03ba\u03b7\u03c3\u03b7 \u0395\u03c0\u03b9\u03c7\u03b5\u03b9\u03c1\u03ae\u03c3\u03b5\u03c9\u03bd(MBA) \u03b1\u03c0\u03cc \u03c4\u03bfUniversity of Wales\u00a0 . \u0395\u03c0\u03af\u03c3\u03b7\u03c2 \u03b5\u03af\u03bd\u03b1\u03b9 \u03b1\u03c1\u03b9\u03c3\u03c4\u03bf\u03cd\u03c7\u03bf\u03c2 \u03c0\u03c4\u03c5\u03c7\u03b9\u03bf\u03cd\u03c7\u03bf\u03c2 \u03c4\u03bf\u03c5 \u03a4\u03bc\u03ae\u03bc\u03b1\u03c4\u03bf\u03c2\u00a0 \u03a6\u03b9\u03bb\u03bf\u03c3\u03bf\u03c6\u03af\u03b1\u03c2 &amp; \u03a8\u03c5\u03c7\u03bf\u03bb\u03bf\u03b3\u03af\u03b1\u03c2\u00a0 \u03b1\u03c0\u03cc \u03c4\u03bf \u0395\u03b8\u03bd\u03b9\u03ba\u03cc \u03ba\u03b1\u03b9 \u039a\u03b1\u03c0\u03bf\u03b4\u03b9\u03c3\u03c4\u03c1\u03b9\u03b1\u03ba\u03cc \u03a0\u03b1\u03bd\u03b5\u03c0\u03b9\u03c3\u03c4\u03ae\u03bc\u03b9\u03bf \u0391\u03b8\u03b7\u03bd\u03ce\u03bd.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=&#8221;60px&#8221;][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1667770299943{border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;border-left-color: #e5e5e5 !important;border-left-style: solid !important;border-right-color: #e5e5e5 !important;border-right-style: solid !important;border-top-color: #e5e5e5 !important;border-top-style: solid !important;border-bottom-color: #e5e5e5 !important;border-bottom-style: solid !important;}&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-4963\" src=\"https:\/\/secretkey.gr\/wp-content\/uploads\/2025\/02\/elena_mathiou_rose.png\" alt=\"\" width=\"175\" height=\"233\" \/><\/p>\n<p>\u0395\u03bc\u03c0\u03b5\u03b9\u03c1\u03cc\u03c4\u03b1\u03c4\u03bf \u03c3\u03c4\u03ad\u03bb\u03b5\u03c7\u03bf\u03c2 \u03b5\u03c0\u03b9\u03c7\u03b5\u03b9\u03c1\u03ae\u03c3\u03b5\u03c9\u03bd, \u03bc\u03b5 \u03b5\u03c0\u03b9\u03c0\u03c1\u03cc\u03c3\u03b8\u03b5\u03c4\u03b7 \u03af\u03b4\u03b9\u03b1 \u03b5\u03c0\u03b9\u03c7\u03b5\u03b9\u03c1\u03b7\u03bc\u03b1\u03c4\u03b9\u03ba\u03ae \u03b4\u03c1\u03b1\u03c3\u03c4\u03b7\u03c1\u03b9\u03cc\u03c4\u03b7\u03c4\u03b1. \u0395\u03be\u03b5\u03b9\u03b4\u03b9\u03ba\u03b5\u03c5\u03bc\u03ad\u03bd\u03b7 \u03c3\u03c4\u03bf \u03c3\u03c4\u03c1\u03b1\u03c4\u03b7\u03b3\u03b9\u03ba\u03cc \u039c\u03ac\u03c1\u03ba\u03b5\u03c4\u03b9\u03bd\u03b3\u03ba, \u03c4\u03bf Branding, \u03c4\u03bf Customer Journey \/ Management, \u03c4\u03b7 \u03bc\u03b5\u03b8\u03bf\u03b4\u03bf\u03bb\u03bf\u03b3\u03af\u03b1 Design Thinking, \u03c4\u03b7 \u03b4\u03b9\u03b5\u03cd\u03b8\u03c5\u03bd\u03c3\u03b7 \u03ba\u03b1\u03b9 \u03b4\u03b9\u03b1\u03c7\u03b5\u03af\u03c1\u03b9\u03c3\u03b7 \u03c0\u03bf\u03bb\u03cd\u03c0\u03bb\u03bf\u03ba\u03c9\u03bd \u03c0\u03bf\u03bb\u03cd-\u03bc\u03c0\u03c1\u03b1\u03bd\u03c4\u03b9\u03ba\u03ce\u03bd \u03ae\/\u03ba\u03b1\u03b9 \u03c0\u03c1\u03bf\u03ca\u03bf\u03bd\u03c4\u03b9\u03ba\u03ce\u03bd \u03c7\u03b1\u03c1\u03c4\u03bf\u03c6\u03c5\u03bb\u03b1\u03ba\u03af\u03c9\u03bd.<\/p>\n<p>E\u03af\u03bd\u03b1\u03b9 expert \u03c3\u03c4\u03bf \u03c3\u03c7\u03b5\u03b4\u03b9\u03b1\u03c3\u03bc\u03cc \u03ba\u03b1\u03b9 \u03c4\u03b7\u03bd \u03c5\u03bb\u03bf\u03c0\u03bf\u03af\u03b7\u03c3\u03b7 \u03bf\u03bb\u03b9\u03c3\u03c4\u03b9\u03ba\u03ce\u03bd \u03c3\u03c4\u03c1\u03b1\u03c4\u03b7\u03b3\u03b9\u03ba\u03ce\u03bd \u03ba\u03b1\u03b9 \u03c0\u03bb\u03ac\u03bd\u03c9\u03bd \u039c\u03ac\u03c1\u03ba\u03b5\u03c4\u03b9\u03bd\u03b3\u03ba, \u03ba\u03b1\u03b8\u03ce\u03c2 \u03ba\u03b1\u03b9 \u03c3\u03c4\u03b7\u03bd \u03b1\u03bd\u03ac\u03c0\u03c4\u03c5\u03be\u03b7 \u03ba\u03b1\u03b9 \u03c5\u03bb\u03bf\u03c0\u03bf\u03af\u03b7\u03c3\u03b7 \u03bf\u03bb\u03b9\u03c3\u03c4\u03b9\u03ba\u03ce\u03bd \u03ba\u03b1\u03b9 \u03c0\u03bf\u03bb\u03c5\u03ba\u03b1\u03bd\u03b1\u03bb\u03b9\u03ba\u03ce\u03bd \u03b5\u03c0\u03b9\u03ba\u03bf\u03b9\u03bd\u03c9\u03bd\u03b9\u03ce\u03bd \u03ba\u03b1\u03b9 \u03b5\u03bd\u03b5\u03c1\u03b3\u03b5\u03b9\u03ce\u03bd. \u0388\u03c7\u03b5\u03b9 \u03b5\u03c0\u03b9\u03c4\u03cd\u03c7\u03b5\u03b9 \u03b5\u03be\u03b1\u03b9\u03c1\u03b5\u03c4\u03b9\u03ba\u03ac \u03b1\u03c0\u03bf\u03c4\u03b5\u03bb\u03ad\u03c3\u03bc\u03b1\u03c4\u03b1 \u03c3\u03b5 blue chip \u03b5\u03c4\u03b1\u03b9\u03c1\u03b5\u03af\u03b5\u03c2 \u03cc\u03c0\u03c9\u03c2 \u03b7 Procter &amp; Gamble, \u03b7 Johnson &amp; Johnson, \u03b7 Heineken \/ \u0391\u03b8\u03b7\u03bd\u03b1\u03ca\u03ba\u03ae \u0396\u03c5\u03b8\u03bf\u03c0\u03bf\u03b9\u03af\u03b1, \u03c4\u03bf Folli Follie Group, \u03c4\u03bf NN Insurance Group, \u03c4\u03b7\u03bd Pyramis Metallourgia.<\/p>\n<p>\u0388\u03c7\u03b5\u03b9 \u03c3\u03c5\u03bd\u03b9\u03b4\u03c1\u03cd\u03c3\u03b5\u03b9 \u03ba\u03b1\u03b9 \u03b4\u03b9\u03b1\u03c4\u03b5\u03bb\u03ad\u03c3\u03b5\u03b9 Partner \u03ba\u03b1\u03b9 \u0394\u03b9\u03b5\u03c5\u03b8\u03cd\u03bd\u03bf\u03c5\u03c3\u03b1 \u03a3\u03cd\u03bc\u03b2\u03bf\u03c5\u03bb\u03bf\u03c2 \u03c4\u03c9\u03bd \u03b5\u03c4\u03b1\u03b9\u03c1\u03b5\u03b9\u03ce\u03bd \u00abWizzard -from Wisdom to Magic\u00bb \u03ba\u03b1\u03b9 GuruServices.Biz, \u03b5\u03bd\u03ce \u03c4\u03b1\u03c5\u03c4\u03cc\u03c7\u03c1\u03bf\u03bd\u03b1 \u03ad\u03c7\u03b5\u03b9 \u03b4\u03b9\u03b1\u03c4\u03b5\u03bb\u03ad\u03c3\u03b5\u03b9 \u03c7\u03c1\u03ad\u03b7 Chief Strategy Officer \u03c3\u03c4\u03b7 Generation-Y e-business Hub.<\/p>\n<p>\u0395\u03af\u03bd\u03b1\u03b9 \u03c0\u03b9\u03c3\u03c4\u03bf\u03c0\u03bf\u03b9\u03b7\u03bc\u03ad\u03bd\u03b7 \u03c3\u03b5 Design Thinking \u03ba\u03b1\u03b9 Customer Journey Mapping fundamentals, \u03ba\u03b1\u03b8\u03ce\u03c2 \u03ba\u03b1\u03b9 \u03c3\u03b5 Design Thinking Facilitation, \u03b1\u03c0\u03cc \u03c4\u03bf Design Thinking Academy (NL \/ Amsterdam), \u03ba\u03b1\u03b9 \u03b5\u03ba\u03c0\u03b1\u03b9\u03b4\u03b5\u03c5\u03bc\u03ad\u03bd\u03b7 \u03c3\u03b5 Agile Marketing.<\/p>\n<p>\u0395\u03af\u03bd\u03b1\u03b9 \u03c0\u03bf\u03bb\u03cd\u03b3\u03bb\u03c9\u03c3\u03c3\u03b7 (\u03b5\u03bb\u03bb\u03b7\u03bd\u03b9\u03ba\u03ac, \u03b1\u03b3\u03b3\u03bb\u03b9\u03ba\u03ac, \u03b3\u03b5\u03c1\u03bc\u03b1\u03bd\u03b9\u03ba\u03ac, \u03b3\u03b1\u03bb\u03bb\u03b9\u03ba\u03ac, \u03b9\u03c3\u03c0\u03b1\u03bd\u03b9\u03ba\u03ac, \u03b9\u03c4\u03b1\u03bb\u03b9\u03ba\u03ac), \u03ba\u03ac\u03c4\u03bf\u03c7\u03bf\u03c2 Master of Science \u03c3\u03b5 European Economics and Politics \u03b1\u03c0\u03cc \u03c4\u03bf University of Manchester Institute of Science and Technology -UMIST), \u03c0\u03c4\u03c5\u03c7\u03af\u03bf\u03c5 MBA \u03b1\u03c0\u03cc \u03c4\u03bf Manchester Business School &#8211; MBS \u03c3\u03b5 \u03c3\u03c5\u03bd\u03b5\u03c1\u03b3\u03b1\u03c3\u03af\u03b1 \u03bc\u03b5 \u03c4\u03bf HEC \/ ISA \u03c3\u03c4\u03bf \u03a0\u03b1\u03c1\u03af\u03c3\u03b9 (Jouy en Josas) \u03ba\u03b1\u03b9 Degree in Digital Marketing, Customer Engagement, Social \u039cedia, Planning &amp; Analytics \u03b1\u03c0\u03cc \u03c4\u03bf Columbia Business School \/ Emeritus (New York \/ USA).[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=&#8221;60px&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<p style=\"text-align: center;\">\u03a3\u03c5\u03bc\u03bc\u03b5\u03c4\u03bf\u03c7\u03ae \u03b3\u03b9\u03b1 \u03c4\u03bf 2\u03b7\u03bc\u03b5\u03c1\u03bf SERVICE DESIGN CERTIFICATION TRAINING: 850 \u20ac ( +\u03a6\u03a0\u0391 ) \u03b1\u03bd\u03ac \u03c3\u03c5\u03bc\u03bc\u03b5\u03c4\u03ad\u03c7\u03bf\u03bd\u03c4\u03b1<br \/>\n\u0393\u03b9\u03b1 \u03b5\u03c4\u03b1\u03b9\u03c1\u03af\u03b5\u03c2 \u03c0\u03bf\u03c5 \u03b8\u03b1 \u03c3\u03c4\u03b5\u03af\u03bb\u03bf\u03c5\u03bd 3+ \u03c3\u03c5\u03bc\u03bc\u03b5\u03c4\u03ad\u03c7\u03bf\u03bd\u03c4\u03b5\u03c2 : 800\u20ac (+ \u03a6\u03a0\u0391) \u03b1\u03bd\u03ac \u03c3\u03c5\u03bc\u03bc\u03b5\u03c4\u03ad\u03c7\u03bf\u03bd\u03c4\u03b1<\/p>\n<p style=\"text-align: center;\"><strong>*\u0398\u03b1 \u03b9\u03c3\u03c7\u03cd\u03c3\u03bf\u03c5\u03bd \u03c0\u03c1\u03bf\u03bd\u03bf\u03bc\u03b9\u03b1\u03ba\u03ad\u03c2\u00a0<\/strong><strong>early<\/strong><strong>\u00a0<\/strong><strong>bird<\/strong><strong>\u00a0\u03c4\u03b9\u03bc\u03ad\u03c2 \u03b3\u03b9\u03b1 \u03cc\u03c3\u03bf\u03c5\u03c2 \u03ba\u03bb\u03b5\u03af\u03c3\u03bf\u03c5\u03bd \u03c4\u03b7 \u03b8\u03ad\u03c3\u03b7 \u03c4\u03bf\u03c5\u03c2\u00a0<u>\u03b5\u03c9\u03c2 \u03c4\u03b9\u03c2 7\/3\/25<br \/>\n<\/u>Early bird<\/strong> \u03c4\u03b9\u03bc\u03ae \u03c3\u03c5\u03bc\u03bc\u03b5\u03c4\u03bf\u03c7\u03ae\u03c2 \u03b3\u03b9\u03b1 \u03c4\u03bf 2\u03ae\u03bc\u03b5\u03c1\u03bf SERVICE DESIGN CERTIFICATION TRAINING: 750 \u20ac ( +\u03a6\u03a0\u0391 ) \u03b1\u03bd\u03ac \u03c3\u03c5\u03bc\u03bc\u03b5\u03c4\u03ad\u03c7\u03bf\u03bd\u03c4\u03b1<br \/>\n<strong>Early bird<\/strong> \u03c4\u03b9\u03bc\u03ae \u03b3\u03b9\u03b1 \u03b5\u03c4\u03b1\u03b9\u03c1\u03af\u03b5\u03c2 \u03c0\u03bf\u03c5 \u03b8\u03b1 \u03c3\u03c4\u03b5\u03af\u03bb\u03bf\u03c5\u03bd 3+ \u03c3\u03c5\u03bc\u03bc\u03b5\u03c4\u03ad\u03c7\u03bf\u03bd\u03c4\u03b5\u03c2 : 700\u20ac (+ \u03a6\u03a0\u0391) \u03b1\u03bd\u03ac \u03c3\u03c5\u03bc\u03bc\u03b5\u03c4\u03ad\u03c7\u03bf\u03bd\u03c4\u03b1<\/p>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;60px&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">\u0393\u03b9\u03b1 \u03c0\u03b5\u03c1\u03b9\u03c3\u03c3\u03cc\u03c4\u03b5\u03c1\u03b5\u03c2 \u03c0\u03bb\u03b7\u03c1\u03bf\u03c6\u03bf\u03c1\u03af\u03b5\u03c2,\u00a0 \u03b4\u03b9\u03b5\u03c5\u03ba\u03c1\u03b9\u03bd\u03ae\u03c3\u03b5\u03b9\u03c2 \u03ba\u03b1\u03b9 \u03b4\u03ad\u03c3\u03bc\u03b5\u03c5\u03c3\u03b7 \u03b8\u03ad\u03c3\u03b5\u03c9\u03bd \u03c3\u03c5\u03bc\u03bc\u03b5\u03c4\u03bf\u03c7\u03ae\u03c2\u00a0 \u03b5\u03c0\u03b9\u03ba\u03bf\u03b9\u03bd\u03c9\u03bd\u03ae\u03c3\u03c4\u03b5 \u03bc\u03b5 \u03c4\u03b7 Secret Key \u03c3\u03c4\u03bf<br \/>\n2106096921, 6936932970 \u03ba\u03b1\u03b9 \u03c3\u03c4\u03bf <a href=\"mailto:info@secretkey.gr\">info@secretkey.gr<\/a><br \/>\n\u039c\u03c0\u03bf\u03c1\u03b5\u03af\u03c4\u03b5 \u03bd\u03b1 \u03c3\u03c5\u03bc\u03c0\u03bb\u03b7\u03c1\u03ce\u03c3\u03b5\u03c4\u03b5 \u03c4\u03b7 \u03c6\u03cc\u03c1\u03bc\u03b1 \u03c3\u03c5\u03bc\u03bc\u03b5\u03c4\u03bf\u03c7\u03ce\u03bd \u03ba\u03b1\u03b9 \u03bd\u03b1 \u03bc\u03b1\u03c2 \u03c4\u03b7 \u03c3\u03c4\u03b5\u03af\u03bb\u03b5\u03c4\u03b5 \u03c3\u03c4\u03bf <a href=\"mailto:info@secretkey.gr\">info@secretkey.gr<\/a><br \/>\n\u03b1\u03bd\u03b1\u03bc\u03ad\u03bd\u03bf\u03bd\u03c4\u03b1\u03c2 \u03b1\u03c0\u03cc \u03b5\u03bc\u03ac\u03c2 \u03bd\u03b1 \u03b5\u03c0\u03b9\u03b2\u03b5\u03b2\u03b1\u03b9\u03ce\u03c3\u03bf\u03c5\u03bc\u03b5 \u03c4\u03b7\u03bd \u03b5\u03b3\u03b3\u03c1\u03b1\u03c6\u03ae \u03c3\u03b1\u03c2 \u03b2\u03ac\u03c3\u03b5\u03b9 \u03c4\u03c9\u03bd \u03b4\u03b9\u03b1\u03b8\u03ad\u03c3\u03b9\u03bc\u03c9\u03bd \u03b8\u03ad\u03c3\u03b5\u03c9\u03bd.<\/p>\n<p>[\/vc_column_text][vc_empty_space][vc_row_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_btn title=&#8221;\u03a6\u03cc\u03c1\u03bc\u03b1 \u03a3\u03c5\u03bc\u03bc\u03b5\u03c4\u03bf\u03c7\u03ce\u03bd (Word)&#8221; color=&#8221;primary&#8221; align=&#8221;right&#8221; css=&#8221;&#8221; link=&#8221;url:https%3A%2F%2Fsecretkey.gr%2Fwp-content%2Fuploads%2F2025%2F02%2FSERVICE_DESIGN_CERTIFICATION_TRAINING_2025.docx|target:_blank|rel:nofollow&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_btn title=&#8221;\u03a6\u03cc\u03c1\u03bc\u03b1 \u03a3\u03c5\u03bc\u03bc\u03b5\u03c4\u03bf\u03c7\u03ce\u03bd (PDF)&#8221; color=&#8221;primary&#8221; css=&#8221;&#8221; link=&#8221;url:https%3A%2F%2Fsecretkey.gr%2Fwp-content%2Fuploads%2F2025%2F02%2FSERVICE_DESIGN_CERTIFICATION_TRAINING_2025.pdf|target:_blank|rel:nofollow&#8221;][\/vc_column_inner][\/vc_row_inner][vc_empty_space][vc_row_inner][vc_column_inner][vc_column_text]\u0395\u03bd\u03b1\u03bb\u03bb\u03b1\u03ba\u03c4\u03b9\u03ba\u03ac \u03bc\u03c0\u03bf\u03c1\u03b5\u03af\u03c4\u03b5 \u03bd\u03b1 \u03c5\u03c0\u03bf\u03b2\u03ac\u03bb\u03b5\u03c4\u03b5 \u03c4\u03bf \u03b5\u03bd\u03b4\u03b9\u03b1\u03c6\u03ad\u03c1\u03bf\u03bd \u03c3\u03b1\u03c2 \u03c3\u03c4\u03bf\u03bd \u03b1\u03ba\u03cc\u03bb\u03bf\u03c5\u03b8\u03bf \u03c0\u03af\u03bd\u03b1\u03ba\u03b1 \u03ba\u03b1\u03b9 \u03b5\u03bc\u03b5\u03af\u03c2 \u03b8\u03b1 \u03b5\u03c0\u03b9\u03ba\u03bf\u03b9\u03bd\u03c9\u03bd\u03ae\u03c3\u03bf\u03c5\u03bc\u03b5 \u03bc\u03b1\u03b6\u03af \u03c3\u03b1\u03c2 \u03b3\u03b9\u03b1 \u03c4\u03b1 \u03b4\u03b9\u03b1\u03b4\u03b9\u03ba\u03b1\u03c3\u03c4\u03b9\u03ba\u03ac \u03c4\u03b7\u03c2 \u03b5\u03b3\u03b3\u03c1\u03b1\u03c6\u03ae \u03c3\u03b1\u03c2.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_custom_heading text=&#8221;\u03a3\u03c4\u03bf\u03b9\u03c7\u03b5\u03af\u03b1 \u03a3\u03c5\u03bc\u03bc\u03b5\u03c4\u03bf\u03c7\u03ae\u03c2&#8221; 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